Willard InterContinental Washington, an IHG Hotel

The people!!! There are many very nice hotels in Washington DC ....what makes intercontinental stand out is THE PEOPLE! I am a executive protection agent and have stayed in just about every fancy hotel there is in Washington DC. Most of them have a superiority complex. The staff is so proud of themselves for working there they forget they're there to work for you! Not here, at the intercontinental Willard and the one on the Wharf the people who work there do an outstanding job. In my recent stay we had an unusual situation.... at about 5:30 AM. We had a situation that needed to be addressed immediately. And that is exactly what happened. The entire staff jumped into action and handled the situation better than expected. No need to go into details just know that when you stay at one of the intercontinental hotels in Washington DC the people who work there will take care of you even when it's 5:30 in the morning. Jaap Boelens, Vanessa Perez and Marisse Wong were the three employees I dealt with directly and they were outstanding! I hope this review finds its way to the main office and I hope they understand what a great team of people they have working at both of these hotels. And yes of course the entire hotel is beautiful the sheets are clean and nice the room is perfectly clean the locations are outstanding. We make at least a dozen trips to the Washington DC area every year and these two hotels will definitely be our home away from home moving forward.

Everything about the Willard is wonderful :). The Round Robin Bar in the lobby is a must. All staff are exceptional - front desk, housekeeping, bar staff, concierge desk. We had a wonderful large room with a king size bed. The bathroom was beautiful. We ordered room service breakfast that was delicious and arrived quickly. An amazing stay overall :)

The hotel is just stunning! The staff was amazing and very welcoming. I think they went above and beyond to help us and made it a point to talk with us . Highly recommend.

Absolutely outstanding hotel, everything from the front desk to room service was perfectly done and customized. Historical building with old schools high-end service for VIP clients. Very clean, large and comfortable rooms, great location next to the White House and major sightseeings. I can put 10 starts from 5 and if possible.

I requested a south-facing room if available to have a view of the south lawn, Washington Monument, or the Capitol and they upgraded us upon arrival which was wonderful and we had an amazing view that really made our stay worth the extra $ to stay at the Willard for a night :).