Willard InterContinental Washington by IHG

Just about everything. The location is unbeatable, the facilities are excellent, and everything—from the historic charm to the elegance and cleanliness—reflects the highest standards. The staff were exceptional: warm, professional, and incredibly supportive. A special thank you to Natalia at reception and Hassan at the concierge desk—both were wonderfully helpful and made our stay even more special. We also want to acknowledge the gentleman at Café du Parc (apologies for forgetting the name) who provided outstanding service with such grace. We truly appreciated everyone’s efforts and look forward to returning soon!

The Willard would be one of the best places to stay in Washington. The room was great. Excellent location to the Mall and all the museums and other tourist attractions. Five minute walk to the White House and an easy walk to the Capitol Building. The hotel is a very ornate building, with beautiful features. Loved the Round Robin Bar and the staff that worked at the bar were excellent.

The staff were very friendly- I had a bad cold and unfortunately just went to bed after I arrived - reception offered me late check out which is just what I needed to get some rest. Was sad I didn’t have opportunity to enjoy restaurant etc but will visit again some other time hopefully!

Beautifully restored historic hotel in excellent location. Public rooms are magnificent. Guest rooms were quiet and comfortable.

The people!!! There are many very nice hotels in Washington DC ....what makes intercontinental stand out is THE PEOPLE! I am a executive protection agent and have stayed in just about every fancy hotel there is in Washington DC. Most of them have a superiority complex. The staff is so proud of themselves for working there they forget they're there to work for you! Not here, at the intercontinental Willard and the one on the Wharf the people who work there do an outstanding job. In my recent stay we had an unusual situation.... at about 5:30 AM. We had a situation that needed to be addressed immediately. And that is exactly what happened. The entire staff jumped into action and handled the situation better than expected. No need to go into details just know that when you stay at one of the intercontinental hotels in Washington DC the people who work there will take care of you even when it's 5:30 in the morning. Jaap Boelens, Vanessa Perez and Marisse Wong were the three employees I dealt with directly and they were outstanding! I hope this review finds its way to the main office and I hope they understand what a great team of people they have working at both of these hotels. And yes of course the entire hotel is beautiful the sheets are clean and nice the room is perfectly clean the locations are outstanding. We make at least a dozen trips to the Washington DC area every year and these two hotels will definitely be our home away from home moving forward.